Shipping policy
Dispatching of order.
Once an order is placed we aim to get your item out in 1-3 business days.
Australian Standard Delivery
We offer $8 standard delivery anywhere in Australia with Sendle.
In general, deliveries in Sydney once picked up arrive next day and deliveries to nearby cities are within 2-3 working days. Please note, these time frames are just an estimate and they can vary. All other delivery locations are between 2-7 days depending on location.
Please note - all deliveries are marked as ATL (attention to leave). Should you wish not have them marked as ATL, please email us when you make the order.
New Zealand
Price is calculated at checkout based on location.
Estimated delivery frame is 10-20 working days depending on location.
Carbon Neutral Delivery
We proudly use a shipping partner that provides carbon neutral deliveries. Our standard shipping partner Sendle calculates the highest amount of carbon that could be generated in your delivery and in turn generates a carbon yield number. Using that number, they use each parcel contribution to fund sustainable projects via the South Pole.
More information on our carbon neutral shipping can be found here: https://try.sendle.com/en-au/carbon-neutral-delivery
Can I track my order?
Yes, when your order is shipped you will receive an email with your tracking details.
Can I amend or cancel my order after it has been processed?
If your order has not been shipped, we can amend or cancel your order for you. Please just email us as soon as possible at info@offcut.store. If it has been shipped please refer to our returns page for information on how to exchange or cancel your order.